Terms of Service

Updated: 08/25/2025

Terms Of Service

The Terms of Service is a referral agreement made between (the “Company”) Maid Easy LLC and (the “Client”) the party which makes payment for and/or is located at the address service. Maid Easy LLC is a residential cleaning service. Client has requested Maid Easy LLC’s services to provide housekeeping services to Client in Client’s home / dwelling.

The parties hereby agree as follows:

1. Cleaning Service: Maid Easy LLC’s role is to provide Cleaning Services to the Client. The Company will ask questions regarding the work skill and availability of the service provider appointed to provide Cleaning Services to the Client.

2. Payment: Payment is due at the time service is scheduled. Client may provide the Company with a valid credit card to keep on file for billing. Client is responsible for and agrees to pay Company for the full cost of Client’s requested services. The fee charged by Company for its services shall be reasonable and based on a service cost per the Company’s established fee schedule. Without exception there are no refunds for the cleaning service.

3. Cancellation: Failure to notify Company twenty-four (24) hours in advance of cancellation of any requested service will result in a $100 fee charged for the scheduled visit. There are no refunds for the cancellation charge unless the client has been excused by the agency of the $100 fee due to an emergency considered valid by Maid Easy LLC.

4. Lock Out or No-Show: It is the responsibility of Client to ensure access for cleaning. Client agrees to provide entry instructions in the event the Client does not expect to or cannot be present at the time of the service. If the Client is not available or other access arrangements have not been made and the Service Provider is unable to enter, there will be a $100 lockout charge. There are no refunds for the lock out charge unless the client has been excused by the agency of the $100 fee due to an emergency considered valid by Maid Easy LLC.

5. Service Provider Performance: For quality assurance, a “walk-through” or inspection is required at the completion of service.The service provider must be contacted on the worksite after completion of the service if the client is not entirely satisfied with the housekeeping work that was performed.

6. Direct Hiring Prohibited: Client agrees not to directly engage the services of any Service Provider during the term of this Agreement and for a period of nine (9) months after termination of services without informing Company of the scheduled services. Should services commence or additional services be provided without informing Company, Client agrees to pay Company $2,000 as a finder’s fee.

7. Performance of Services: In the event that the Service Provider assigned to provide services for the Client, is associated in a contractor or subcontractor capacity with the Company, the Service Provider represents that he/she possesses the qualifications, ability and experience to perform all services requested by and rendered to Client without the advice, control or supervision of the Company. The Service Provider shall be solely responsible for satisfactory performance of services to be rendered to Client. In the event Client communicates a complaint regarding the quality of services rendered or work performed, breakage, theft, or any other problem occurring while the Service Provider rendered service, it is the sole responsibility of the Service Provider to resolve the problem directly with Client. If any such complaints or concerns are received by Company, Company agrees to promptly inform the Service Provider so he or she may resolve the matter directly with Client. Company shall not be liable, and Client agrees to indemnify Company from and against any claims, losses, costs, fees, liabilities, damages, or other injuries that arise as a result of the Service Provider’s actions or unsatisfactory performance. Without exception there are no refunds for the cleaning service.

8. Independent Domestic Worker: In the event that the Service Provider assigned to provide services for the Client, is associated in a contractor or subcontractor capacity with the Company, the Company is not the employer of the domestic worker referred to Client. The Client acknowledges that she, he, or they may have employer responsibilities depending upon the nature of the professional relationship established with the referred Service Provider and thus, may be liable for payment of State and/or Federal employment taxes incurred during and throughout the course of the engagement. In addition, Client acknowledges that Company shall not be liable, and Client agrees to indemnify Company from and against any claims, losses, costs, fees, liabilities, damages, or injuries arising out of Client’s failure to pay any such taxes.9. Acceptance of Terms: Client understands and agrees that Client’s engagement or utilization of the services of the Company will constitute Client’s acceptance of the terms and conditions of this Agreement even if Client does not return this executed Agreement to Company.

10. Termination: Client reserves the right to replace the Service Provider or terminate the agreement with the Company for any reason.

11. Attorney’s Fees: Client agrees to pay all reasonable costs, including, but not limited to, attorney’s fees incurred by the Company to enforce any provision in this Agreement.

12. Governing Law/Jurisdiction: This Agreement shall be governed by and construed in accordance with the laws of The State of Arizona. Any action or proceeding commenced regarding this Agreement or the subjects herein shall be brought in Maricopa County, Arizona.

13. Consent for Use of Electronic Signatures: This Agreement may be executed by original, facsimile, and electronic signatures, each of which when affixed shall be deemed to be an original that is enforceable against the executing party. The customer may log in to the company website and choose whether to accept or reject this agreement at any time.

14. Service Fee: A $10 Service fee will be added for every booking.

15. Refund Policy: Without exception there are no refunds for the cleaning service. In the event the signed customer claims a chargeback on their credit or debit card for the services that were provided by Maid Easy, and the card issuer determines that the customer has committed fraud by requesting a chargeback, the signed customer shall pay Liquidated Damages to the Company at the amount of $750.00 in addition to the cost of service per occurrence.