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Maid Easy FAQ

Frequently Asked Questions

Many of our customers have specific questions about our professional cleaning services. Here are just a few of the frequently asked questions we hear at Maid Easy.

When we Arrive

What’s included in a standard cleaning?

Every basic cleaning includes bedrooms, bathrooms, kitchen and common areas. We will tidy-up sweep, vacuum, and mop floors and make beds. Every cleaning comes with a checklist that your cleaning professional will complete during the final walkthrough.

View Our Services

The following extra services can be added during booking:

  • Inside the fridge
  • Inside the oven
  • Inside cabinets (must be empty)
  • Inside drawers (must be empty)
  • Inside windows
  • Walls
  • Deep cleaning
  • Green cleaning
  • Basement
  • Move in/move out

What will you not Clean?

For the safety of our cleaning professionals we can’t perform the following: clean exterior windows, climb ladders, lift objects that weigh more than 25 pounds, move heavy objects (e.g stoves, refrigerators, heavy couches and chairs) mold removal, deep stain removal, insect infestations, pest removal, and hazardous material clean-up.

Note: The add-on service to clean the interior of drawers and cabinets will only be performed if these areas are empty. If you’d like us to clean behind or underneath heavy objects, please move them beforehand or arrange to have them moved during your appointment. If your home does have black mold you should immediately consult a specialist to remove the mold. Only then would we resume cleaning that area.

Can I request extra services?

Sure, when you book online you can select the add-on services you want.

I need to provide additional instructions to my cleaning team.

No problem, simply login to your account and you can add instructions in the notes area. Notes often include instructions on parking, driving directions for difficult to find areas, gate or special access instructions and parking instructions. However, you are free to add whatever you feel is important for our cleaning professionals.

Do you bring your own supplies, products, and equipment?

Yes, we do! We bring our eco-friendly, safe for family and pets products to our services. We can also use your supplies and equipment e.g. vacuum if it’s what you prefer, just add a note to your booking and we will certainly make it happen.

If you have special care requirements (think custom floors), or other surfaces that require special products to clean, we highly recommend you choose to use your products on these surfaces.


Online Booking

How does Maid Easy work?

If you have 60 seconds you can book a cleaning in a few simple steps. We make it easy for you with our simple 3-step process.

  1. Choose the number of bedrooms and bathrooms in your home (round up for half bathrooms) or square footage for 4+ bedroom homes.
  2. Pick a time and date that best suits your needs
  3. Choose your add-ons and we’ll send you an email confirmation.

That’s it, now you can relax knowing our outstanding professionals are on the way to handle all of the “dirty work”.

How do I schedule a date and time for my appointment?

Simply click book now and enter a few details about your home. Enter your zipcode and select a date with our online calendar.

How do I know when I’m finished booking my appointment?

Once you’ve entered all the details about your home, picked an appointment time, and provided payment information your appointment is reserved. Simple right?

Note: We will not charge your card until after we’ve finished your cleaning. One day before the service we will place a pre-authorization hold on your card. This is not a charge, however, some banks make it appear as a charge. Following your appointment, we will email you a receipt that includes all the services we provided.

Are you in my area?

We service the greater Phoenix metro area. Take a look at our service area map. If you live outside this area, and you think we should expand into your neighborhood send us an email.

Can you still clean my home if I’m not there?

We sure can. When scheduling your booking you can include a note that tells our maids how to gain entry to your home, or send us an email with instructions.

What’s the difference between one-time and recurring services?

We offer discounts on weekly, bi-weekly (every 2 weeks),tri-weekly (every 3 weeks), and monthly cleaning services. We’ll automatically schedule cleanings on the same day and time based on the interval you choose. We’ll send you friendly email and text message reminders before every cleaning. If you need to reschedule or skip a cleaning, simply login to your account and make the changes you need.

One-time cleaning:
At anytime you can book a single cleaning. However, when you book recurring cleanings you can take advantage of our discounts. Best of all you get the benefit of having that same cleaning professional every time.

What is move-in/move-out cleaning?

This is an extra service we provide the make sure a home is spotless before or after a move occurs. We give extra effort when cleaning the baseboards, outlets, corners, and floors that haven’t been cleaned in some time due to being covered by furniture and appliances.

This service also includes cleaning inside the fridge, oven, cabinets, and drawers.

How does your pricing work?

Here is a list of our services and our simple straight-forward pricing.

Is there anything else I should know?

For most jobs, we will send a single cleaner or a team of 2. We may send more than 2 cleaners depending on the size of the job.

Payments and Billing

How do I change my payment method?

Simply log into your account and add a new credit card. The newly added card will automatically become the default card.

What forms of payment do you accept?

We accept all major credit cards.

How do I use a coupon, discount or gift card?

Just enter your code when creating a booking and the price will automatically change to reflect the discount. If you’d like to see the balance of any active gift cards, simply log into your account.

How do I dispute a charge?

If you have any issue with billing or charges, don’t hesitate to contact us.

Do you offer discounts?

Sure, just use the code Save30 to take $30 off of your first booking!

Can I apply a coupon to an existing appointment?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Manage Your Account

How do I book my first appointment?

Use our online booking form to make an appointment. Or you can create an account and create a booking at any time.

How do I create an account?

When you create a booking, an account is automatically created for you. You can also create an account here.

How do I log into my account?

Use the login link at the top of the page, or click this link to log into your account.

Why is my discount code not working?

Certain discounts are for only for first-time customers, single use, or recurring bookings only. Contact us if you are having an issue with a gift card.

Can I change my password?

Yes, simply log into your account and select “I forgot my password” you can change your password. If you have any issues, don’t hesitate to contact us.

Can I change my address?

Sure, just log into your account and change the address for your upcoming appointment.


Minimum requirements for service

In order for us to provide you with excellent cleaning service, there’s a few things we require from you. Our cleaning professionals must have access to your home at the specified appointment time. Your home must also have running hot water and electricity. During spring and summer months your home must have working air conditioning. While our professionals will generally avoid cleaning areas with small traces of black mold, your home cannot have too many areas with black mold. If you fail to meet these conditions, our cleaning professionals reserve the right to refuse you service until the conditions are met. We will charge you a $50 cancellation fee. We strongly urge you make sure these conditions are met before our professionals arrive.

Pet Policy

We do provide multiple add-on services for homes with pets. First, we offer an add-on service for pets. In homes with pets, our cleaning professionals often must make multiple passes while vacuuming carpets, and also clean the vacuum filter more regularly. Additionally, our professionals will remove pet hair and dander from corners, crevices, under and in-between cushions. Lastly, our professionals remove pet hair and dander from furniture, surfaces, and appliances — before wiping, cleaning and or polishing. This add-on does not require us to clean urine, pet messes, and empty litter boxes.


Note: Depending on the duration and nature of the pet mess, certain carpets, if stained by pets, may require a specialist to perform clean-up. Additionally, certain urine if left untreated may eventually soak through the carpet into the baseboards and cause odors even after cleaning. If you think this may be the case, we highly recommend you contact a specialist.


We understand that you love your pets, however, we’re aware that certain pets may display erratic, aggressive or territorial behavior. If you believe this may be the case with your pets, we ask that you make pet accommodations on the day of your appointment. For our safety and the safety of your pets, if our professionals sense that your pet feels threatened, this may slow or completely disrupt the cleaning altogether. If we have to reschedule the cleaning due to pet safety related issues we will charge you a fee equal to 20% of the cost of the canceled service.

Can you hold on to a key for me?

Unfortunately, we are unable to keep your keys with us. If you wish, we can install a lockbox at your property for a one time $20 fee.

Trust & Safety

Can I trust my cleaning professional?

Definitely, for your safety we pre-screen every cleaning professional with a rigorous interview, a multi-point quality assessment and finish with a skills test. We also implement extensive background and reference checks.

Is my billing information safe and secure?

For your safety, we have three levels of security in place. First, our booking page is protected by extended validation SSL. Second, our booking form is encrypted with a layer of 256-bit security. Third, all credit card transactions are processed by Stripe, which also layers on their own PCI compliant, 256-bit encryption security protocol. And finally, to top it all off, no credit card numbers are EVER stored in our system (we only access a token that allows us to charge the card). You can rest assured that we take your security very very seriously!

Customer Satisfaction

My team is running late

Whenever your booking is created we provide you with an arrival window. If the current time is still within your arrival window (for example 10:00 am to 12:00 pm) this means your team can arrive any time in between. If there is going to be an issue, we’ll let you know. If you want to check on your appointment status just call us or send us a message.

I didn't get the team I requested.

We make every attempt to ensure you receive the same team of professionals every time. However, from time to time scheduling conflicts happen (car trouble, sick days, family emergencies) and we will send you another team member or a completely alternate team. We will always contact you beforehand if this happens.

I’d like to report an issue with my service.

Your happiness is our number-one priority (and that’s not just marketing talk…we have a 200% Guarantee). If you have an issue we wanna know about it, reach out so we can fix it.

What is this 200% Guarantee all about?

We promise to give you a fantastic professional home cleaning that’s safe for your family and pets. If we don’t deliver on that promise, let us know within 24 hours and we’ll come back fix anything we missed (within a 7-day window). If you still don’t think our service is good enough to tell a friend about it, you don’t pay. Simple as that.

I need to reschedule my booking.

If it is more than 24 hours before your appointment then you can simply log into your account to reschedule or cancel your appointment. You can also contact us here and let us know. If you cancel after 5:00 pm the day before your appointment you will be charged a $100 cancellation fee.

Contact Us

Get in Touch

Give Us a Call

Have some questions about our cleaning services or would just like to find out more?

Call Us at (480) 719-6991


Email: [email protected]

Maid Easy Phoenix House Cleaning Services

4742 N 24th St
Suite 300-45,
Phoenix, AZ 85016

(480) 719-6991

Get Directions

Maid Easy Scottsdale House Cleaning Services

9375 E Shea Blvd
Suite 100,
Scottsdale, AZ 85260

(480) 676-3503

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