Work With Us

Join Our Team!

Do you love helping people?
Are you organized and detail-oriented?
Are you a unicorn?

Ok, we don’t need you to be a real unicorn… just a virtual one!
Submit your application and let us get you know our newest virtual assistant!

What We’re Looking For
Maid Easy is looking for a rockstar part-time Virtual Assistant! If you excel at providing world-class customer service, are a great team player and get things done, then keep reading. This is a flexible, 100% remote work opportunity. Although it’s part-time, this role can expand into full-time for the right person.

We’re on the hunt for a kick-ass virtual assistant who possesses the following characteristics:

  • A strong desire and penchant to problem solve and help others
  • Detailed-oriented and highly organized
  • Amazing soft skills – not afraid to pick up the phone, de-escalate situations and be an advocate for both the company and its customers
  • Strong decision-making skills and ability to adapt to change
  • Great written and oral communications

If this is you, then we want to hear from you!

About the Role
As a Virtual Assistant, you will perform various administrative tasks, including answering phone calls and emails. For this role, a computer with a strong consistent internet connection is required, along with experience using communication tools like Gmail, Slack, WhatsApp, Asana, Infusionsoft, etc.

You should be able to deliver high-quality work under minimum supervision.

Duties Include:

  • Providing world-class customer service as the first point of contact
  • Answering phone calls – both current customers and new leads
  • Responding to emails in a timely manner
  • Responding to online leads from Yelp, Google, and our lead capture form quickly and accurately
  • Providing dispatch support cleaning teams and handling questions/issues from our teams
  • Promptly responding to customer issues/concerns with minimal escalations
  • Assisting with onboarding and scheduling as needed
  • Providing weekly reports on team issues/resolutions and customer inquiries
  • Solving problems and adding/updating our knowledge base and training manuals

Advanced Duties Include:

  • Processing weekly payroll for our cleaning staff
  • Working on new business leads and projects
  • Creating new processes and procedures
  • Supporting the hiring manager on related hiring tasks
  • Building out the cleaning teams’ schedules

Requirements
The right person for this role will possess the following requirements:

  • At least 2 years experience in customer service and administrative support
  • Detail-oriented, self-motivated and great at problem-solving
  • Superior written and verbal communication skills
  • Highly skilled at using online technology and communication software
  • Knowledge of customer management software like Launch27, or willingness to learn
  • Fast learner who can think on their feet
  • Minimal experience with WordPress
  • Excellent phone skills
  • Excellent time management skills

*** Schedule: ***

Part-time (20-25 hours per week)

Monday – Friday (Must be available between the hours of 8:00am – 5:00pm MST. Exact hours to be determined). Some Saturdays may be needed.


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