Top-Notch Service
Maid Easy is one of the top residential cleaning services in Phoenix, Arizona. Coupled with our dedication to client satisfaction and commitment to providing a quality service, Maid Easy maintains a 5-star rating across the board.
Join Our
Customer Happiness Team!
Apply Now As A Customer Service Expert
Why Should You Work with Maid Easy?
The Extra Mile
When our teams go the extra mile that results in fewer issues, happier customers, and less stress for you.
Easy Payments
Have peace of mind with bi-weekly payments deposited directly into your account
What We're Looking For In a Customer Happiness Expert
Maid Easy is a locally owned professional cleaning company based in Phoenix, Arizona. What makes Maid Easy different from other cleaning services? Our customers are able to book and manage home cleaning services throughout the Phoenix Metro Area – online, 24 hours a day, 7-days a week, no in-home estimate required.
What We’re Looking For
Maid Easy is looking for a rockstar part-time customer happiness expert! If you excel at providing world-class customer service, are a great team player and get things done, then keep reading. This is a flexible, 100% remote work opportunity. Although it’s part-time, this role can expand into full-time for the right person.
We’re on the hunt for a kick-ass customer happiness expert who possesses the following characteristics:
- A strong desire and penchant to problem solve and help others
- Detailed-oriented and highly organized
- Amazing soft skills – not afraid to pick up the phone, de-escalate situations and be an advocate for both the company and its customers
- Strong decision-making skills and ability to adapt to change
- Great written and oral communications
If this is you, then we want to hear from you!
About the Role
As a customer happiness expert, you will perform various administrative tasks, including answering phone calls and emails. For this role, a computer with a strong consistent internet connection is required, along with experience using communication tools like Gmail, Slack, WhatsApp, Asana, Infusionsoft, etc.
You should be able to deliver high-quality work under minimum supervision.
Duties Include:
- Providing world-class customer service as the first point of contact
- Answering phone calls – both current customers and new leads
- Responding to emails in a timely manner
- Responding to online leads from Yelp, Google, and our lead capture form quickly and accurately
- Providing dispatch support cleaning teams and handling questions/issues from our teams
- Promptly responding to customer issues/concerns with minimal escalations
- Assisting with onboarding and scheduling as needed
- Providing weekly reports on team issues/resolutions and customer inquiries
- Solving problems and adding/updating our knowledge base and training manuals
Advanced Duties Include:
- Processing weekly payroll for our cleaning staff
- Working on new business leads and projects
- Creating new processes and procedures
- Supporting the hiring manager on related hiring tasks
- Building out the cleaning teams’ schedules
Requirements
The right person for this role will possess the following requirements:
- At least 2 years experience in customer service and administrative support
- Detail-oriented, self-motivated and great at problem-solving
- Superior written and verbal communication skills
- Highly skilled at using online technology and communication software
- Knowledge of customer management software like Launch27, or willingness to learn
- Fast learner who can think on their feet
- Minimal experience with WordPress
- Excellent phone skills
- Excellent time management skills
*** Schedule: ***
Part-time (20-25 hours per week)
Monday – Friday (Must be available between the hours of 8:00am – 5:00pm MST. Exact hours to be determined). Some Saturdays may be needed
Even More Perks and Benefits
Flexibility
Earn consistent income with regular hours - while working 100% remotely from the comfort and convenience of your home.
Best-In-Class
We believe we are rated 5-Star because we put our team and customers first. Find out why our staff consistently says we’re one of the best companies they’ve worked for.
Engage with People
If you like talking on the phone, solving problems, and putting smiles on people’s faces you’ll love working with Maid Easy.
Great Support
If you are a Customer Service and Admin All-star who seeks to work with customers, cleaners, and supervisors that like and respect you, Maid Easy just may be the answer!
Feel Empowered
Have you ever wanted to suggest changes, recommend processes, or just feel heard? Do you know a better way to work? Give us your ideas and we’ll implement them to make things easier for everyone!
Know Your Tribe
We’re not a big faceless company. We’re small, lean, and run by real people. If you need to speak with one of the owners, they’re just one Slack message away.
Our Requirements
- At least 2 years experience in customer service and administrative support
- Detail-oriented, self-motivated and great at problem-solving
- Superior written and verbal communication skills
- Highly skilled at using online technology and communication software
- Knowledge of customer management software like Launch27, or willingness to learn
- Experience using communication tools like Gmail, Slack, WhatsApp, ClickUp (Like Asana), Infusionsoft, etc.
- Fast learner who can think on their feet
- Minimal experience with Wordpress
- Excellent phone skills
- Excellent time management skills
- Fast response time for dispatch queries from field teams
- The ability to deliver high-quality work under minimum supervision
- A computer with a strong consistent internet connection
- Available between the hours of 8:00 am - 5:00 pm MST (Extra consideration for weekend availability)