In order for us to provide you with excellent cleaning service, there’s a few things we require from you. Our cleaning professionals must have access to your home at the specified appointment time. Your home must also have running hot water and electricity. During spring and summer months your home must have working air conditioning. While our professionals will generally avoid cleaning areas with small traces of black mold, your home cannot have too many areas with black mold. If you fail to meet these conditions, our cleaning professionals reserve the right to refuse you service until the conditions are met. We will charge you a $50 cancellation fee. We strongly urge you make sure these conditions are met before our professionals arrive.